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How qbix88 Protects Your Personal Data

At qbix88, every piece of personal data you share with us — from your account registration details to your payment activity via DANA, OVO, GoPay or QRIS —…

Encrypted account dataDANA, OVO, GoPay & QRIS transaction privacyClear data-retention scheduleRight to access & deletionDedicated privacy contact channel
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qbix88 How qbix88 Protects Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to review, correct or delete any personal data we hold on your account, our privacy team is reachable through three direct channels.

Live Chat Our live chat support runs 24 hours a day, seven days a week. Submit your data request or account-security concern directly through the chat widget on any page of qbix88 and receive a case reference number instantly.
Email Privacy Request Send a formal written request to our dedicated privacy email address. Include your registered account ID and the specific data action you need — access, correction or deletion — and we will confirm receipt within one business day.
Account Settings Portal Log into your qbix88 account, navigate to Settings, then select Privacy & Data. From there you can download a copy of your stored profile data or submit a deletion request without contacting support at all.
DATA HANDLING STANDARDS

Open Your Account With Confidence in Our Practices

We have structured our data practices around six operational pillars — each one directly relevant to your experience as a qbix88 account holder.

Data Collection

We collect only the data needed to operate your account: your name, contact details, payment method identifiers for DANA, OVO, GoPay or QRIS, and your session activity. We do not collect data beyond what your account functions require.

Cookie Usage

qbix88 uses session cookies to keep you logged in and functional cookies to remember your language and currency preferences. Analytics cookies are anonymised and never tied back to your personal identity or payment records.

Account Security

Your password is stored as a salted hash — we cannot read it, and neither can any staff member. Two-factor authentication is available from your Security Settings page and we strongly encourage you to switch it on after opening your account.

Data Retention

Transaction records, including GoPay and QRIS payment logs, are retained for the period required by applicable financial regulation, then securely deleted. Non-transactional profile data is deleted within 30 days of a confirmed account-closure request.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS network operators) and identity-verification partners necessary to run your account. Each partner is bound by a data-processing agreement that limits their use to the specific service they provide.

Your Rights & Requests

You may request a copy of your data, ask us to correct inaccuracies, restrict certain processing, or request full deletion at any time. The right to each of these actions depends on local law, and we will confirm the applicable scope when we respond to your request.

Explore Common Privacy Questions About Your Data

The questions below are the ones our account holders ask most often about how their data is handled at qbix88. Each answer reflects our actual operational process — not a templated legal disclaimer. If your question is not listed here, open a live chat request and our privacy team will respond with a direct, account-specific answer.

We collect your name, email address, phone number, and the payment method details needed to process transactions via DANA, OVO, GoPay or QRIS. We also log your session activity and IP address for security and fraud-prevention purposes.

Payment identifiers such as your DANA wallet number or OVO-linked phone number are stored in an encrypted format. Full payment credentials are never stored directly by us — they are tokenised by the respective payment processor during each transaction.

Yes. Log into your account, go to Settings, then Privacy & Data, and select Download My Data. We will prepare a machine-readable file of your stored profile and transaction data and make it available within five business days, where local law permits.

Non-transactional profile data is deleted within 30 days of confirmed closure. Financial transaction logs, including QRIS and GoPay records, are retained only for the period mandated by applicable financial regulation, then permanently deleted from our systems.

No. We do not sell or rent your personal data to any marketing company. Data is shared only with payment processors and identity-verification partners who are contractually bound to use it solely for delivering your account services.

Contact us immediately through 24-hour live chat. We will freeze any outgoing transactions, review your account-access logs, and guide you through a password reset and security review. You can also enable two-factor authentication from your Security Settings page.

Send a deletion request via live chat, email, or through the Privacy & Data section in your account settings. We confirm receipt within one business day and complete the deletion within 30 days, subject to any retention obligations that depend on local law.

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