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Our Terms and Conditions Protect Your Account

When you open an account with qbix88, you agree to the terms that keep your deposits safe, your withdrawals verified, and your personal data secure.

Account security from day oneClear payment and withdrawal rulesYour data stays protected
qbix88 Our Terms and Conditions Protect Your Account
GET HELP WITH YOUR TERMS

Contact Us About Policy Questions

We want you to understand your rights and responsibilities on qbix88. If you have a question about our terms, a dispute with a withdrawal, or concerns about your account, our support team…

Live Chat Support Open the chat widget in your account lobby during business hours. We answer most policy and account questions within 5 minutes. Available 09:00–22:00 Indonesia time, seven days a week.
Email Support Send your question to [email protected] with your account email and a clear description of your issue. We reply within 12 hours on weekdays, 24 hours on weekends.
Account Submissions Log into your account, go to Settings → Disputes, and submit a formal complaint with documentation. We investigate and respond within 3 business days.
HOW WE PROTECT YOU

Your Rights and Data Under Our Terms

Our terms spell out how we collect, store and use your information. When you join qbix88, we capture your name, email, phone number and payment details so we can verify your identity…

Data Encryption

All deposits via DANA, OVO, GoPay and QRIS are encrypted with 256-bit SSL. Your account login uses two-factor authentication if you enable it in Settings.

Account Verification

Before your first withdrawal, we ask for a photo ID and proof of address. This is standard anti-fraud practice and takes about 10 minutes. Semarang players and all Indonesia regions follow the same process.

Cookie and Tracking Policy

We use cookies to remember your login, track game sessions and prevent duplicate accounts. You can disable non-essential cookies in your browser; essential ones keep your account secure.

Withdrawal Verification

When you request a withdrawal, we verify that the destination bank account matches your registered identity. This protects you from unauthorized transfers.

Data Retention

We keep transaction logs for two years for regulatory compliance. Account activity logs are kept for one year. Personal data may be retained longer if you have an open dispute.

Your Right to Request Changes

Contact support to update your registered name, phone, or email. Changes to payment methods require re-verification. You can also request a complete data export at any time.

Frequently Asked Questions About Our Terms

Below are the questions we hear most from Indonesia players about what our terms mean in practice — account rules, payment disputes, account closure and your rights.

Your withdrawal request is rejected at the confirmation screen before it reaches the payment processor. You can only withdraw up to your current balance minus any active bonus playthrough. If this happens, check your game history to verify your balance, then try again.

No. Our terms forbid multiple accounts per person. We detect duplicates using device ID, IP address, and payment method. If we find a second account, both are closed and any funds are forfeited. If this happens by mistake, contact support within 24 hours to explain.

Once you submit a withdrawal, we verify it within 4 hours on weekdays and 8 hours on weekends. After verification passes, DANA, OVO, GoPay and QRIS transfers usually arrive in under a minute. Bank transfers may take up to one business day.

Go to your account history, find the transaction or game round, and click 'Dispute'. Describe the issue and upload any screenshots. Our team reviews it within 3 business days. If you're still unhappy, email [email protected] with all details.

Not if you followed our security rules. Use a strong password, enable two-factor authentication, and never share your PIN or login. If your account is compromised, freeze it immediately by contacting support. We'll investigate and restore any unauthorized withdrawals made within 30 days.

Only if we detect serious violations — fraud, bot use, money laundering, or repeated bonus abuse. If we close your account, we'll notify you by email and retain any funds pending investigation. Minor policy breaches usually result in a warning first. You can appeal account closures to [email protected].

We collect your name, email, phone, address and payment details during signup. We encrypt all data and keep it as long as your account is active. After closure, we retain transaction records for two years per law, then delete personal files except where law requires longer storage.